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Farmers Independent Agents Benefit from Systems Enhancements
GRAND RAPIDS, MI – Farmers Independent Insurance Agents in New Hampshire, Louisiana, Mississippi and Maine are the latest states to see the benefits of system upgrades made by Farmers. The ease of use enhancements include a new auto quoting system, flexible billing options for customers, multi-car capable policies and a data upload functionality.
Overall, the combined enhancements, which began rolling out a few states at a time within the Farmers Independent Agent network January 1, 2007, make it that much easier to do business with Farmers. Georgia, Pennsylvania, New York, North Carolina, and Maryland were the first states to launch the improved systems.
User feedback includes:
- “We’re able to do things a lot faster and have more time to devote to quoting and writing more business,” said Ivey Goss, a customer service representative with Dunlap Insurance in Snellville, Georgia. “We’ve increased our level of quoting with Farmers and look forward to quoting Farmers every time and growing our business by doing so.”
- “The new multi-car capable policies simplify our operations from an accounting standpoint,” said John L. Canady, president of Insurance Service Center of Fayetteville, Fayetteville, North Carolina. “With only one bill per customer containing each vehicle they own, it eliminates the possibility of billing errors.”
- “The changes have made the whole quoting process much easier,” said Matt Saunders, co-owner of Clear View Insurance in Lawrenceville, Georgia. “The system navigation is simple and it’s cut the amount of time needed to quote and issue policies.”
Other features gaining positive user feedback and contributing to an improved ease of doing business include the home and auto quote systems automatic policy number generation, automatic MVR and credit score ordering, and pre-filled ACORD forms.
Farmers Independent Agents in Kentucky, Vermont, and Connecticut will launch the enhancements July 1, 2007.